Privacy Policy

Last updated: September 2026

1. Introduction

ivory-dune ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ivory-dune.com or engage with our services.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways:

Personal Data: When you contact us or submit enquiry forms, we may collect personally identifiable information such as your name, email address, organisation name, and any other information you choose to provide.
Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, access times, and the pages you have viewed.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for various purposes:

To respond to your enquiries and provide customer support
To provide, operate, and maintain our services
To improve, personalise, and expand our website and services
To understand and analyse how you use our website
To develop new products, services, features, and functionality
To communicate with you about services, updates, and other information
To comply with legal obligations

4. Disclosure of Your Information

We may share your information in the following situations:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, and email delivery.
Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Third-Party Websites

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

ivory-dune
42 Collins Street, Level 8
Melbourne VIC 3000
Australia
Email: [email protected]